Returns

We want you to fall in love with your purchase. If something isn't right, you may return most items for a refund, or exchange them for store credit, within 30 days — as long as the products are unused and all protective covers are intact.

All returns are subject to a 5% restocking fee.

We understand that a return shipment may take some time to arrive back at our warehouse, so the returned items only need to be shipped out within those 30 days (not delivered).

Customers are responsible for return postage costs.

Made-to-Order Furniture

Select pieces — including our sofas, sectionals and other items marked made-to-order on their product page — are built individually to your chosen configuration. Because each piece is made for you, it cannot be restocked or resold:

• You may modify or cancel a made-to-order purchase free of charge within 48 hours of placing the order. After 48 hours, production begins and the order can no longer be cancelled, modified, or refunded.
• Made-to-order items are final sale and not eligible for return or exchange. If your piece arrives damaged or defective, we will make it right — see below.
• Before ordering, please confirm the piece fits your space and its access route (doorways, hallways, stairwells, elevators). Deliveries that cannot be completed because an item does not fit are not eligible for a refund.

Unsure about a configuration, fabric, or leather? Order a free swatch or contact us at info@articture.com before you buy — we're happy to help you get it right the first time.

Damaged or Defective Items

Please inspect your order on delivery. If an item arrives damaged or defective, contact us at info@articture.com within 48 hours of delivery with photos of the item and its packaging. We will arrange replacement parts, a repair, or a replacement at no cost to you. This applies to made-to-order pieces as well.

Lost, Stolen, or Delivered Packages

We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.

How to Start a Return

Because we ship from multiple warehouses, please email us at info@articture.com before sending anything back — we will confirm the correct destination for your return.

Our main US warehouse is located at:

Articture
4550 Wineville Rd, Mira Loma, CA 91752, USA
940-364-0191

Operating under 2639388 Ontario Inc.