Returns
We want you to fall in love with your purchase. If something isn't right, you may return most items for a refund, or exchange them for store credit, within 30 days — as long as the products are unused and all protective covers are intact.
All returns are subject to a 5% restocking fee.
We understand that a return shipment may take some time to arrive back at our warehouse, so the returned items only need to be shipped out within those 30 days (not delivered).
Customers are responsible for return postage costs.
Made-to-Order Furniture
Select pieces — including our sofas, sectionals and other items marked made-to-order on their product page — are built individually to your chosen configuration. Because each piece is made for you, it cannot be restocked or resold:
- You may modify or cancel a made-to-order purchase free of charge within 48 hours of placing the order. After 48 hours, production begins and the order can no longer be cancelled, modified, or refunded.
- Made-to-order items are final sale and not eligible for return or exchange. If your piece arrives damaged or defective, we will make it right — see below.
- Before ordering, please confirm the piece fits your space and its access route (doorways, hallways, stairwells, elevators). Deliveries that cannot be completed because an item does not fit are not eligible for a refund.
Unsure about a configuration, fabric, or leather? Order a free swatch or contact us at info@articture.com before you buy — we're happy to help you get it right the first time.
Damaged or Defective Items
Please inspect your order on delivery. If an item arrives damaged or defective, contact us at info@articture.com within 48 hours of delivery with photos of the item and its packaging. We will arrange replacement parts, a repair, or a replacement at no cost to you. This applies to made-to-order pieces as well.
Lost, Stolen, or Delivered Packages
We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
How to Start a Return
Because we ship from multiple warehouses, please email us at info@articture.com before sending anything back — we will confirm the correct destination for your return.
Our main US warehouse is located at:
Articture
4550 Wineville Rd, Mira Loma, CA 91752, USA
940-364-0191
Operating under 2639388 Ontario Inc.
Designed for Living
Built from solid hardwood and hand-selected wood veneers, finished by hand. Doors and drawers close softly, and every piece is made to be used every day for decades.
Made to Match
The same design runs through the whole collection, in the same four wood finishes. Pair it with the pieces around it and the room reads as one.
Design collection
The Elm Collection
Every Elm piece is built in the same design and the same wood finishes, so they match in one room.
FAQ
Product information
Delivery
What makes these pieces different?
Each piece is made to order — not pulled from a warehouse. We build with solid hardwood and hand-selected wood veneers, soft-close doors and drawers, and finishes applied by hand.
Can I customize it?
Yes. Choose your wood finish and size. Our specialists can help you match it to the rest of your room.
Can I speak to someone before ordering?
Of course. Many of our clients start by speaking with a design specialist — a real person, not a chatbot. They'll help refine your selection to complement your living space. Just reach out to us at (289)-216-8291
Which size should I choose?
The Specifications section shows the exact footprint of each size. Measure the wall it will sit on and leave a few inches on either side. Our design specialists are happy to help you pick.
What's the warranty?
Our furniture is guaranteed for 5 years of daily use. We take pride in our quality, and build each piece to last.
How long does it take to receive my order?
Each piece is built from the ground up, made specifically for you. Most orders arrive in 8–10 weeks, delivered right to your door.
Do you offer white glove delivery?
Yes. Our white glove delivery team can handle every step for you — from transport and unboxing to placement and cleanup.
Do I have to assemble anything?
Choose white glove delivery and our team will handle placement and setup entirely. Tall pieces come with anti-tip hardware to secure them to the wall, and media units have cord cut-outs at the back.