Returns
We want you to fall in love with your purchase. If something isn't right, you may return most items for a refund, or exchange them for store credit, within 30 days — as long as the products are unused and all protective covers are intact.
All returns are subject to a 5% restocking fee.
We understand that a return shipment may take some time to arrive back at our warehouse, so the returned items only need to be shipped out within those 30 days (not delivered).
Customers are responsible for return postage costs.
Made-to-Order Furniture
Select pieces — including our sofas, sectionals and other items marked made-to-order on their product page — are built individually to your chosen configuration. Because each piece is made for you, it cannot be restocked or resold:
- You may modify or cancel a made-to-order purchase free of charge within 48 hours of placing the order. After 48 hours, production begins and the order can no longer be cancelled, modified, or refunded.
- Made-to-order items are final sale and not eligible for return or exchange. If your piece arrives damaged or defective, we will make it right — see below.
- Before ordering, please confirm the piece fits your space and its access route (doorways, hallways, stairwells, elevators). Deliveries that cannot be completed because an item does not fit are not eligible for a refund.
Unsure about a configuration, fabric, or leather? Order a free swatch or contact us at info@articture.com before you buy — we're happy to help you get it right the first time.
Damaged or Defective Items
Please inspect your order on delivery. If an item arrives damaged or defective, contact us at info@articture.com within 48 hours of delivery with photos of the item and its packaging. We will arrange replacement parts, a repair, or a replacement at no cost to you. This applies to made-to-order pieces as well.
Lost, Stolen, or Delivered Packages
We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
How to Start a Return
Because we ship from multiple warehouses, please email us at info@articture.com before sending anything back — we will confirm the correct destination for your return.
Our main US warehouse is located at:
Articture
4550 Wineville Rd, Mira Loma, CA 91752, USA
940-364-0191
Operating under 2639388 Ontario Inc.
![Luxe::Light Truffle::Walnut [grid:7:LUX]](http://articture.com/cdn/shop/files/Alder_Luxe_Light_Truffle_Dark_Wood_1024x.jpg?v=1780602515)
![Luxe::Natural::White Oak [grid:8:LUX]](http://articture.com/cdn/shop/files/Alder_Luxe_Natural_1024x.jpg?v=1780602520)
![Shaggy::Cream::White Oak [grid:1:SHG]](http://articture.com/cdn/shop/files/Alder_Cream_Shaggy_1024x.jpg?v=1780602523)
![Shaggy::Espresso::White Oak [grid:3:SHG]](http://articture.com/cdn/shop/files/Alder_Shaggy_Espresso_1024x.jpg?v=1780602527)
![Shaggy::Natural::Walnut [grid:2:SHG]](http://articture.com/cdn/shop/files/Alder_Shaggy_Natural_Dark_Wood_1024x.jpg?v=1780602531)
![Shearling::Cream::Walnut [grid:4:SHR]](http://articture.com/cdn/shop/files/Alder_Shearling_Cream_Dark_Wood_1024x.jpg?v=1780602537)
![Shearling::Saddle::Walnut [grid:6:SHR]](http://articture.com/cdn/shop/files/Alder_Shearling_Saddle_Dark_Wood_1024x.jpg?v=1780602545)
![Shearling::Smoke::White Oak [grid:5:SHR]](http://articture.com/cdn/shop/files/Alder_Shearling_Smoke_1024x.jpg?v=1780602553)
Designed for Living
Every detail is intentional. From the hand-finished sheepskin to the sculpted solid wood frame, this chair is built to anchor your dining space for years to come.
Sculpted Comfort
A study in form and proportion, this chair brings architectural calm to the table. Generous curves meet precise tailoring — a contrast that feels both grounded and elevated.
Specifications
Full Specification Sheet
Detailed specs, tear sheets, and care guide.
FAQ
Product information
Delivery
What makes these dining chairs different?
Each chair is made to order — not pulled from a warehouse. We design every piece for real homes, with precision joinery, solid hardwood framing, and premium sheepskin upholstery that grows softer with time. It's the difference between something bought and something made for you.
Can I customize the chairs?
Yes. Choose your wood finish, sheepskin color, and leg style. Our specialists will help tailor the chair to match your dining table and room — the way a tailor would fit a suit.
Can I speak to someone before ordering?
Of course. Many of our clients start by speaking with a design specialist — a real person, not a chatbot. They'll help refine your selection to complement your dining space. Just reach out to us at (289)-216-8291
Can I order a set of chairs?
Absolutely. Most clients order in sets of 4, 6, or 8. We ensure every chair in your set is crafted from the same batch for consistent color and grain matching.
What's the warranty?
Our frames are guaranteed for 5 years of daily use. We take pride in our quality, and build each one to last so that you don't have to stress.
How long does it take to receive my chairs?
Each chair is built from the ground up, made specifically for you. Most orders arrive in 8–10 weeks, delivered right to your door.
Do you offer white glove delivery?
Yes. Our white glove delivery team can handle every step for you — from transport and unboxing to placement and cleanup.
Do I have to assemble anything?
No tools, no stress. Our dining chairs arrive fully assembled and ready to use.